User Experience (UX) Fundamentals Training

Register for our 3-day UX Fundamentals course and learn the true value of adopting a user-centred design approach within your team or organisation.

Course Focus

This 3-day course will introduce the participant to a broad range of UX-related topics, allowing individuals and teams a shared understanding of the techniques and processes used to drive product decisions from user insights.

Learn the fundamentals of UX in this interactive course which includes practical exercises showing the real-world application of the concepts we will explore.

There are certain products (physical and digital) that we naturally enjoy using, and that make our daily tasks easier to achieve. These products are designed well and tend to consider the end user. So what goes into making this user experience excellent or positive? As producers of digital goods and services, what steps can we take to improve the user experience for our customers? These answers are found within a group of disciplines collectively referred to as User Experience (UX).

The range of topics include:

  • The principles of human-centred design (HCD)
  • Interaction design and prototyping
  • The difference between UX and UI design
  • Agile and UX – the merging of disciplines

Upcoming Courses

  • 23 Jul
    UX Fundamentals
    Live Online Training
    7 Seats left
    R5,250.00 excl. VAT
    Bookings Closed

What to Expect


  • Price: R5250 excl. VAT per person
  • Course duration: 3 Day live online course
  • Location: Johannesburg (and other locations on request)


  • What is user experience?
  • Principles of human-centred design
  • Qualitative and quantitative methods
  • UX/UI design within an Agile context
  • The design thinking process
  • Customer journey mapping
  • Empathy mapping
  • Personas
  • UX vs UI design
  • Heuristic analysis
  • User research
  • Usability
  • Prototyping

Who should

This course is an introduction to the topic of user experience. It is aimed at anyone working in the information technology sector who would like to gain a deeper understanding of user-centred research and design processes. It is especially valuable for developers, business analysts, Scrum Masters, software testers, Product Owners and for whole Agile teams.


Benefits of a positive user experience

  • Increased customer loyalty
  • Added competitive advantage
  • Higher employee satisfaction
  • Improved usability, ease of use & simplicity
  • Reduction in development costs by avoiding re-work
“It’s not enough that we build products that function, that are understandable and usable, we also need to build products that bring joy and excitement, pleasure and fun, and yes, beauty to people’s lives.”
Don Norman, pioneer and inventor of the term “user experience”
“Last week our user experience design class was joined by Head of UX/UI Services at DVT, Chris Dawson. Mr Dawson gave our students an insightful lecture outlining how UX is approached from an industry perspective.

Our relationship with industry is one of the things that sets Belgium Campus iTversity apart. It allows us to stay up-to-date with the changing needs, skills and profiles required in the workplace, ensuring that our students are not only employable but sought-after.

Thank you to Mr Dawson and DVT, our students thoroughly enjoyed the lecture and learned a great deal of vital industry knowledge.”
Belgium Campus

Top 3 reasons fortaking a course:

Practical guidance from first-hand experience.

Over a decade implementing Scrum in dozens of organisations means that Iain’s guidance is grounded in real world challenges and is highly practical.

DVT 25 Years of Service